Access Healthcare: Delivering Excellence in Business Process and Technology Excellence to the Healthcare Industry Globally
It’s the tale of threepeople- Shaji Ravi, Anurag Jain and Vardhman Jain- working relentlessly on a shared vision to transform the healthcare revenue cycle industry. This journey has led to the creation of a healthcare BPO firm that is truly a start-up success story. A company commenced with an initial team of just 3people, now holds a legacy of more than 7,800employeesand a run rate of over $90million in revenue.Shajigave wings to his entrepreneurial dream by starting Access Healthcare in 2011 when he witnessed that offshore revenue cycle management service providers were not revolutionizing the process with new technologies, and provided minimal value beyond employee cost reductions to their healthcare provider customers. The focus was same, but the approach was new. He recognized that there was asignificant opportunity in applying a combination of end-to-end process ownership with technologyto unlock additional value for healthcare providercustomers.
Two years after founding the company, Ravi and his team brought on board Anurag Jain, a serial entrepreneur, to chair the company and infuse additional capital, along with his brother Vardhman Jain, a seasoned operations leader with over 15 years of expertise in building and scaling companies, to acquire a majority stake in the company and become joint promoters. Today, while enjoying its universal reachAccess Healthcareoperates from 12 delivery centers in the US, India and the Philippines, committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, Access Healthcaresupports over 125,000 physicians, serves over 80 medical specialties, process over $ 50 billions of A/R annually, and ascribe medical codes to over 10 million charts annually.
Access Healthcare concentrates on applying analytics and automation to make revenue cycle processes more efficient by improving internal processes, cutting labor costs, and increasing output. The organization providesbusiness process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. The company’s unwavering focus on revolutionizing revenue cycle management (RCM) processes has led to the development of many proprietary tools, including arc.in©- a cloud-based business process management technology that enables end-to-end business process governance and provides a set of tools to efficiently manage a company’s workforce.
The Colonnades – Access Healthcare’s Key Differentiators
Scalability, Automation & Transparency
Access Healthcare has expanded its scope from the initial focus on revenue cycle BPO for physician and hospital spaces, to application development, management and testing services for their client base. The organization is looking to grow in the Healthcare Payer space as well. Having its base in Chennai, India and Dallas, Texas, U.S., the company has a global footprint with offices in India, the United States and the Philippines. In addition to focusing on innovation through intellectual property, the company also heavily invests in people, processes and technologies to ensure profitability and competitive success.
“We are on a path to improve the overall efficiency of Healthcare providers. As a dynamic Business Process Organization (BPO), our expertise lies in a solid understanding of the domain, coupled with the ability to hire, train and deploy high quality resources efficiently. While the combination of people, process and technology provides us a solid foundation, our real secret sauce lies in applying workflow and Robotic Process Automation (RPA). Our unique solution-based approach elevates the customer’s revenue cycle KPIs to the next level,” says Anurag Jain, Chairman, Access Healthcare. Access Healthcare offers full spectrum of services from scheduling appointment and registration, to updating patient information, and obtaining optimal reimbursements for our healthcare provider clients.
The company has created a unique intellectual property, arc.in©, that includes 16 tools. Access Healthcare’s IP enables:
- Global Workflow-Routing and distribution of work across the business process chain from processing/call center to quality, and reporting.
- Knowledge Management- Customized knowledge management tool that enables the company to manage the nuances of billing of each healthcare provider within the customer organization
- Client Portal- Real-time reporting on Access’s performance to customers as well as in-built tools for handling exception and driving global team collaboration.
- Employee engagement, learning and development-Entire suite of tools to enable employees to manage their own performance, drive self-paced learning, and engaging with the customer organization.
Product Portfolio: The Vow for quality
“Access Healthcare offers end-to-end revenue cycle management solutions to healthcare providers on a differentiated model that applies automation, infuses scalability to the customers processes by providing qualified resources on demand, and provides unprecedented transparency to all its stakeholders.”
Business Process Services
- Healthcare revenue cycle management services for healthcare providers including hospitals, physician practices, revenue cycle aggregators, dental groups, home health organizations etc.
- Health Plan business process services including member and provider management, claims administration, and functional process outsourcing
- Finance and Accounting business process services
- Healthcare revenue cycle consulting and optimization services
- Applications development and integration services
- Applications management and support
- Applications testing services
- Robotic process automation services
Brains behind Access Healthcare
Chairman, Access Healthcare
Anurag has founded 3 highly successful, large-scale, India-based IT services outsourcing businesses. He co-founded and served as Head of Operations for Brigade Corporation, a customer support company with employees across centers in the U.S., Europe, and India. He then founded Vision Healthsource, a business focused on providing IT services outsourcing to healthcare providers and payers that was acquired by Perot Systems in 2003. He also cofounded a successful finance and accounting outsourcing business, IQ Back office, which was bought by Live IT (part of the Ayala group) based in the Philippines, earlier this year. Previously, Anurag was the Vice President of Services Delivery where he led a global team of more than 18,000 professionals to deliver cutting edge technology solutions to Dell customers around the world. Anurag also founded LaurusEdutech, one of India’s leading vocational training companies which trains over 30,000 students in India at over 100 locations. He also helped found and served on the Board of the National Skills Development Corporation, a first-of-its-kind public-private partnership in India. Anurag is on the board of the EastWest Institute which is a global think-and-do tank that devises innovative solutions to pressing security concerns and mobilizes networks of individuals, institutions, and nations to implement these solutions. He is also the Chairman of the board of the North Texas Food Bank and on the advisory board of the Perot Museum of Nature and Science. Anurag previously led the Perot Systems (now Dell) Applications, Business Process Solutions, Financial Services and Insurance organizations, where he directed global operations and sales to enhance growth and business results. He also served as managing director of the company’s Asia Pacific region.
Anurag is a 2016 recipient of the prestigious Ernst & Young Entrepreneur of the Year award. He holds an MBA from the University of Michigan and a Bachelor of Science Degree in Electronics and Electrical Engineering from the Birla Institute of Technology and Sciences, Pilani, India.
|“We are able to differentiate in the market places through our unique technology enabled business process services delivery model. Our tagline Transforming Revenue Cycle Management through a local touch, global delivery model emphasizes our strengths in both the aspects of client relationship and global delivery.”|
As the Vice Chairman of the Board of Access Healthcare Services, Vardhman is responsible for driving the overall strategy, growth, and profitability of the company. He is actively involved in driving Access Healthcare’s vision to deliver efficient healthcare administrative services by applying technology, operational and financial rigor. He has led the development of arc.in, an industry leading end to end business process, human performance, and robotic process automation suite. Vardhman has a wealth of experience in Corporate Development, Strategic Planning, Mergers and Acquisitions, Executive Leadership, and in leading large scale BPO operations. Vardhman is recognized by the industry as a pioneer and thought leader. Vardhman holds a Bachelor of Science in Computer Science from the University of Texas, Austin. He also is a Bachelor of Science in Statistics from Loyola College, India.
President & Managing Director
Shaji Ravi is the President & Managing Director of Access Healthcare and oversees the strategic direction for the company. He has set up Access Healthcare’s operations from scratch and has rapidly grown the team to over 7,800 employees in just over 6 years. Shaji is actively involved in developing new technology-enabled delivery models and innovative new service delivery methods that build the company’s competencies and improve its domain and technical expertise.
- Growing to over 7800 people and becoming a leader in the healthcare revenue cycle management space
- Creating a unique social hiring process that enables quick resource mobilization
- Expanding our services portfolio to applications development, maintenance and support
- Robotic Process Automation by leveraging machine learning and AI
- Expanding our Medical Coding team to 500+
- Achievement of ISO 9001 and ISO 27001 certifications
- Growing to four city operations- across, India, Philippines and the USA
Awards & Recognitions
- Ernst and Young Entrepreneur of the Year Award for our Chairman Anurag Jain
- Recognized by Times of India in its coffee table book “Gamechangers”, 2016
- Recognized by UBS Transformanceas a Great Indian Workplace, 2017
- Recognized by People Matters Magazine for being the Best in Social Hiring, 2017
- Recognized by Dallas Business Journal as of the fastest growing companies in the Dallas region as part of its Middle Market 50list for2017
- Ranked amongst the Top 25 Most Promising consultants in India by the Consultants Review Magazine in 2016
Access Healthcare Footprints and Future Voyage
Having a clear strategic vision, Access Healthcare now sets to deepen its footprint through strategic options in payer domain and to unlock value for its customer through a comprehensive services portfolio that leverages technology and analytics. The company further wants to expand their finance and accounting service offering, to emphasize on Applications development revenue footprint, to strengthen its social media presence and to launch its robotic process automation solutions footprint. As far as the future plans are concerned, Access Healthcare is planning to grow further and build its services portfolio to make inroads into new vertical markets. “We are growing aggressively and are targeting new customers in the rapidly evolving healthcare RCM vertical segments. By the end of 2017, with our current growth rate and continued faith of our customers, we are expecting to have 9,000 employees, and this will include over 700 robotic process automation agent bots. Clearly, our business is predicated on enabling our customers to succeed and we need to continually innovate to make that happen,”Jain concludes.