How Outsourcing Boosts Brands?
Any startup or company initiates with a vision to achieve success by ensuring control of everything but as it matures, the focus shifts on specializing. The tasks become more segregated as they are weighed on the scale of core and non-core activities. The key to a successful business is that one does not have to waste time, energy and other resources while delivering results. Hence, outsourcing comes into the picture. What is outsourcing? It is simply ensuring giving away the non-core activities to other specialists who can perform them more efficiently, cost-effectively and in a well-paced manner.
A non-core activity can be anything, usually; offices outsource the security and janitorial services. A company which is a new startup or a small company can also outsource accounting and HR services to ensure reduced load, whereas the multinational companies outsource on a different level with big brands to ensure the non-core activities to be performed by specialists. The levels and reasons for outsourcing can be different for various organizations but the demand for it exists in small, mid-sized as well as multinational organizations.
The third-party provider arranges its workers and computer systems along with other resources to perform a task or cater services on-site at the hiring company’s facilities or external locations.
The companies today, outsource several tasks including information technology services, programming and application development as well as technical support. They frequently outsource customer service and call service functions. They can also outsource manufacturing processes, human resources tasks and financial functions such as bookkeeping and payroll. While some companies focus on outsourcing the entire divisions like IT departments, accounts department, etc.
The nature of the task defines the type of outsourcing including Knowledge Process Outsourcing and Business Process Outsourcing. When the tasks which are related to knowledge and information are outsourced to third-party providers, it is known as KPO. KPO focuses on knowledge whereas BPO focuses on process. The KPO is driven by cost efficiency factor whereas the KPO is based on knowledge arbitrage.
Some may argue that doing business in-house keeps the business owners in control with the activities that are taking place in their company and also ensure privacy. Whereas it is essential to know that the companies opt for outsourcing as it is a way to lower costs, improve efficiencies and gain speed in operations. Every business works on the principles of effectiveness and efficiency. While the operations are performed and the goods are produced or the services are catered, one does not only want to meet targets but ensure that the targets are met on time, with the least cost and resources.
If the limited employees at a company perform the different activities that are non-core, they risk efficiency in their work. Every business model whether it’s manufacturing plant or an IT solution providing company cannot be led by a certain number of employees who have expertise in every aspect of the business and hence outsourcing is crucial.
Outsourcing vs Off- Shoring
As the name suggests, off-shoring means overseas. When companies hire third-party providers to perform the outsourced work, they are engaging off-shoring. Various multinationals invest abroad, across the borders into ventures and need various services like manufacturing, or supporting processes such as accounting which they outsource by connecting to the local companies that are present in the country or region. Various governments also employ off-shoring. Near-shoring is also a term used for outsourcing tasks in the nearby country or region.
Outsourcing has become a major trend over the past few decades as the practice of sending different job functions outside a company instead of handling them in-house has become prevalent in the companies. The focus on time and avoidance of the overheads costs is attracting various companies into choosing to outsource.
Understand the need of your business, the resources available in-house along with the effect of that the activity that needs to outsource on the efficiency along with various research before outsourcing
Before entrusting your business’ important details to someone outside the company, the brands should check if the company is capable of handling the task. One can confirm from the current clientele of the thirty party providers about their satisfaction with the services delivered by the company. They can also look into client portfolio to understand the type of industries they have catered to earlier.
One has to ensure that the third party provider can provide exactly what the brand is looking from them. One can ask about the exact concerns and needs they have with the key official responsible and also ask for a sample of the product (for example, a graphic design) if possible or a trial of the service (a free trial of digital marketing services for 15 days). After being completely assured, one should start outsourcing.