KPO – The CEO Magazine – India https://theceo.in The CEO Magazine: Best Monthly Business Magazine for Business Leaders and Decision Makers Sat, 18 Jan 2020 09:33:22 +0000 en-GB hourly 1 https://wordpress.org/?v=5.3.2 https://theceo.in/wp-content/uploads/2018/02/cropped-TCM-Favicon-2-50x50.jpg KPO – The CEO Magazine – India https://theceo.in 32 32 How Outsourcing Boosts Brands? https://theceo.in/2019/10/how-outsourcing-boosts-brands/ https://theceo.in/2019/10/how-outsourcing-boosts-brands/#respond Wed, 09 Oct 2019 11:00:45 +0000 https://theceo.in/?p=65200 How Outsourcing Boosts Brands? Any startup or company initiates with a vision to achieve success by ensuring control of everything but as it matures, the focus shifts on specializing. The tasks become more segregated as they are weighed on the scale of core and non-core activities. The key to a successful business is that one […]

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How Outsourcing Boosts Brands?

Any startup or company initiates with a vision to achieve success by ensuring control of everything but as it matures, the focus shifts on specializing. The tasks become more segregated as they are weighed on the scale of core and non-core activities. The key to a successful business is that one does not have to waste time, energy and other resources while delivering results. Hence, outsourcing comes into the picture. What is outsourcing? It is simply ensuring giving away the non-core activities to other specialists who can perform them more efficiently, cost-effectively and in a well-paced manner.

A non-core activity can be anything, usually; offices outsource the security and janitorial services. A company which is a new startup or a small company can also outsource accounting and HR services to ensure reduced load, whereas the multinational companies outsource on a different level with big brands to ensure the non-core activities to be performed by specialists. The levels and reasons for outsourcing can be different for various organizations but the demand for it exists in small, mid-sized as well as multinational organizations.

The third-party provider arranges its workers and computer systems along with other resources to perform a task or cater services on-site at the hiring company’s facilities or external locations.

The companies today, outsource several tasks including information technology services, programming and application development as well as technical support. They frequently outsource customer service and call service functions. They can also outsource manufacturing processes, human resources tasks and financial functions such as bookkeeping and payroll. While some companies focus on outsourcing the entire divisions like IT departments, accounts department, etc.

The nature of the task defines the type of outsourcing including Knowledge Process Outsourcing and Business Process Outsourcing. When the tasks which are related to knowledge and information are outsourced to third-party providers, it is known as KPO. KPO focuses on knowledge whereas BPO focuses on process. The KPO is driven by cost efficiency factor whereas the KPO is based on knowledge arbitrage.

Why Outsource?

Some may argue that doing business in-house keeps the business owners in control with the activities that are taking place in their company and also ensure privacy. Whereas it is essential to know that the companies opt for outsourcing as it is a way to lower costs, improve efficiencies and gain speed in operations. Every business works on the principles of effectiveness and efficiency. While the operations are performed and the goods are produced or the services are catered, one does not only want to meet targets but ensure that the targets are met on time, with the least cost and resources.

If the limited employees at a company perform the different activities that are non-core, they risk efficiency in their work. Every business model whether it’s manufacturing plant or an IT solution providing company cannot be led by a certain number of employees who have expertise in every aspect of the business and hence outsourcing is crucial.

Outsourcing vs Off- Shoring

As the name suggests, off-shoring means overseas. When companies hire third-party providers to perform the outsourced work, they are engaging off-shoring. Various multinationals invest abroad, across the borders into ventures and need various services like manufacturing, or supporting processes such as accounting which they outsource by connecting to the local companies that are present in the country or region. Various governments also employ off-shoring. Near-shoring is also a term used for outsourcing tasks in the nearby country or region.

Outsourcing has become a major trend over the past few decades as the practice of sending different job functions outside a company instead of handling them in-house has become prevalent in the companies. The focus on time and avoidance of the overheads costs is attracting various companies into choosing to outsource.

Understand the need of your business, the resources available in-house along with the effect of that the activity that needs to outsource on the efficiency along with various research before outsourcing

Before entrusting your business’ important details to someone outside the company, the brands should check if the company is capable of handling the task. One can confirm from the current clientele of the thirty party providers about their satisfaction with the services delivered by the company. They can also look into client portfolio to understand the type of industries they have catered to earlier.

One has to ensure that the third party provider can provide exactly what the brand is looking from them. One can ask about the exact concerns and needs they have with the key official responsible and also ask for a sample of the product (for example, a graphic design) if possible or a trial of the service (a free trial of digital marketing services for 15 days). After being completely assured, one should start outsourcing.

Also Read: Get inspired with these top 10 businessman quotes

Promote your brand  and achieve new heights with Online Business Magazines

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Economic Research India Pvt. Ltd. – a trustworthy name among project fraternity https://theceo.in/2018/12/economic-research-india-pvt-ltd-a-trustworthy-name-among-project-fraternity/ https://theceo.in/2018/12/economic-research-india-pvt-ltd-a-trustworthy-name-among-project-fraternity/#respond Fri, 28 Dec 2018 14:59:20 +0000 https://theceo.in/?p=61223 Economic Research India Pvt. Ltd. – a trustworthy name among project fraternity The advancement in Data collection is the biggest thing going to happen to us, with powerful digitization drive all over the world, a very large amount of data became available for analysis and compilation. To cater such market needs, Economic Research India Private […]

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Economic Research India Pvt. Ltd. – a trustworthy name among project fraternity

The advancement in Data collection is the biggest thing going to happen to us, with powerful digitization drive all over the world, a very large amount of data became available for analysis and compilation. To cater such market needs, Economic Research India Private Limited (ERIL) came into formal online existence in the form of a premium service, projectstoday.com in 2000, ensuring a substantial presence in online and digital print media. The website emerged coincidentally after the smokescreen of the Dotcom bubble cleared. The firm’s online initiative– projectstoday.com remains India’s largest databank for new and ongoing projects in India, and was launched on 8 September 2000 by Shri. Vallabhbhai Katharia, the then Union Minister of State for Heavy Industries, for project monitoring both at micro and macro levels. As of September 2018, the website is carrying information on over 68,000 live projects that are in various stages of execution. The database has additional information on over 23,000 completed and around 3,500 projects left stalled or deferred projects of hitherto journey. A dedicated project team of researchers, experts, and analysts meticulously monitor the flow of information from the origin to the point of dissemination. The objective of projectstoday.com is to provide business opportunities to the project fraternity out of new and ongoing projects and help the information sharing companies, especially the project promotes, in getting better deals. By creating a win-win situation for both the project executors and the goods and services providers, the website acts as a bridge helping in faster execution of projects, saving time and cost.

Services, offerings and challenges faced

Since the inception, Projects Today empowered thousands of businesses across the project fraternity by providing a continuous stream of well-researched and authenticated businesses opportunities and helping clients in mapping projects that belonged to the sectors of their choice. Projects today helps the Sales dept. of respective clients to identify opportunities of their choice and explore the business closure opportunities and also the government agencies in identifying projects of their choice. The firm’s biggest challenge is to upkeep the growing database and catch up with the changing technology. In India, there is a basic inertia when it comes to sharing project information, generally more visible in the government departments. Project promoters and government agencies do not realize that timely sharing of information about their projects with a vast platform like Projects Today will benefit them in the optimized execution of their projects. As far as technology is considered, the firm seems well-equipped to face the challenges. The services can be summed up in the following: Analytical reports, Alerts, Workspace, Market Intelligence, KPO, Digital Marketing, etc.

Clientele

The firm’s clientele spans across the entire gamut of project fraternity consisting of Project Architects, Consultants, Contractors, Sub-contractors, Project Goods Vendors, Service Providers, Banks, Financial Institutes, General Insurance companies. Projects Today is also referred to by Foreign Companies, Share Brokers, Equity Analysts, International Trade Agencies and Government Departments.

The Road Ahead

The firm plans to expand its monitoring territory to the projects and business opportunities arising out of project investment in SAARC countries, Middle East and Africa. They plan to enhance the usability of the website to help their clients in identifying more business opportunities and widening the reach of their KPO service to the state level and assist monitoring agencies in better project tracking and monitoring. Projects Today plans to provide customized and effective business solution to its clients through the “PT-Market Intelligence” and “PT-Project Mapping Solutions” services. While the Company’s PT-Market Intelligence service is picking up, they hope to expand their newly launched PT-PMS service at full speed during 2019-20. Projects Today – Project Mapping Solutions (PT-PMS) aims to empower the business development efforts of Projects Today subscribers by mapping projects in the sectors of their choice.

Inside the Organization

The firm has a very open corporate culture with less emphasis on hierarchy. Staff members can directly communicate with senior management and air his/her opinions. Every quarter, the leadership meets to discuss the past performance and set the future course of actions.

Achievements

The firm’s team successfully assisted PwC-IPE Global in up-keeping the infrastructure databank of Department of Economic Affairs. The company contacted over 3,400 project authorities and visited 1,880 agencies across India, to accomplish the task of identifying 7,500 new projects and updating 4,000 projects. Invest India, of Department of Industrial Policy and Promotion selected the company to create, and up-keep a database of investible projects in 26 sectors across India.

Dynamic leadership

Director and CEO

Shashikant Hegde started his career as a corporate analyst at the Centre for Monitoring Indian Economy (CMIE), Mumbai and later took over the project investment monitoring division. As the head of project investment division, he perfected the methodology to monitor the complete flow of investment at the project level and built CMIE’s capital investment database “CAPEX” along with his small research team. Shashi joined ERIL as Director and CEO in May 2000 with the aim of building largest online project database of India. The internet meltdown and the Dotcom bubble burst made it a daunting and challenging task. The trust was eroding, and the companies were unwilling to subscribe to this newborn service fearing of disappearance like other internet firms. The website soon overcomes this trust situation in a couple of years due to sheer dedication of Shashi & the team.

Key officials

  • Rajesh Jethi, President, one of the founder members of Projects Today, spear heads the HR, Training and the Marketing activities.
  • Mallika Jain, Vice-President-Research, another founder member, spear heads the research activities of Projects Today.
  • Ajay Sahoo, Vice-President is the head of the firm’s KPO business
  • Sanjeev Kumar, Vice-President is in-charge of the company’s South India operations
  • Hiren Bawalia, Associate Vice-President is in-charge of fresh business initiatives and
  • Balwinder Singh, Associate Vice-President is in-charge of client retention and PT-PMS

Enhancing the learning curve and the dream of life

Shashi likes upgrading his existing knowledge through reading and interaction with clients and colleagues. His dream is to make Projects Today the most trusted project information service for the Indian project fraternity and making the database on projects the largest in India. The biggest bane today in building infrastructure in India is the inordinate delays in projects executed by government agencies. These delays postpone the fructification of capital assets and put a strain on the scarce financial resources in the form cost increase. Shashi’s dream is very much aligned with the firm’s values and vision of becoming the project monitoring cell for government agencies and help them execute projects timely with little or no cost escalations. The chairman of AdfactorsPR and ERIL, Madan Bahal is the guiding and motivating force behind the firm’s performance in the market.

Advice for young guns

First of all, you have to have the passion for research. Project research is an arduous and thankless job. Second and the most important thing is one has to have a lot of patience as the database takes years to build and equally years to get the expected returns. Don’t leave anything for tomorrow. In this fast-changing world, it would be a very risky thing to do!

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Intelli Search: Sprucing up the Human Capital for Industry leaders since 2000 https://theceo.in/2018/10/intelli-search-sprucing-up-the-human-capital-for-industry-leaders-since-2000/ https://theceo.in/2018/10/intelli-search-sprucing-up-the-human-capital-for-industry-leaders-since-2000/#respond Tue, 16 Oct 2018 12:17:44 +0000 https://theceo.in/?p=60867 Recruiting done right Intelli Search: Sprucing up the Human Capital for Industry leaders since 2000 British Museum holds a decree signed by Julius Ceaser in 55B.C. which promises a reward of 300 sestertii to any Roman soldier who brought another to join the army. And that laid the bedrock of the Recruitment Industry. From deploying […]

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Recruiting done right

Intelli Search: Sprucing up the Human Capital for Industry leaders since 2000

British Museum holds a decree signed by Julius Ceaser in 55B.C. which promises a reward of 300 sestertii to any Roman soldier who brought another to join the army. And that laid the bedrock of the Recruitment Industry. From deploying soldiers for Caesar’s Roman Army to filling the gaps in the workforce created by the men who had left for the war during the industrial revolution, Recruitment Industry has been thriving. Offering the triumphs and trials, the industry today stands open with the biggest change- flow of information in abundance. It’s no longer just about how much data you have in your pocket, it’s about how you exercise the data to match the right candidate to the right job. Diversely, this openness has magnetized competition; not just from the existing leaders but from the fresh companies entering the market with just a phone and internet connection, without understanding clients business & the critical role of the HR consulting company. These new entrants have disrupted the human element of finding the perfect fit for the perfect job. The monumental change in the business landscape has moved towards the candidate-driven method from the traditional practice of a management-driven approach, thus directly putting the spotlight on the candidate. With all this, the industry stands curiously today demanding better, leaner and smarter recruitment leaders who can envelop their expertise with new innovations to differentiate themselves from the competition. To nurture the human capital of the organizations that are on a persistent lookout for the best talent in the market in this disruptive business environment, an 18-year-old Recruitment and contract staffing pioneer is successfully adding value to the Human Asset of the organizations.

Acknowledged for enhancing the retainability of employees for the industrial leaders, Intelli Search made a propitious beginning back in 2000 as a proprietorship firm to fulfil the demand of qualified professionals for software companies. Further, in Feb 2011, the firm got doctored as Intelli Search Services Private Limited. Creating the perfect match for the global leaders, Intelli Search’s endeavour and its pro-customer approach have spearheaded the firm to greater pinnacles in delivering perfect recruitment solutions across various industries. The core competency of Intelli Search lies in effectuating client’s requirements by delivering impeccable Executive search, lateral hiring, Contract Staffing, Contract to Direct Hire, Training & Learning, Management advisory, IT consulting, and RPO services. Nurtured under the dynamic leadership of Mr Pamesh Chandra Singh and fostered by the core values- integrity, commitment, quality, and customer satisfaction, Intelli Search has established itself as the top of the heap within the recruitment industry. The organization’s mettle in making human talent hunt a frictionless process despite the odds like global competition, emerging skill shortages and changing demographics have been acknowledged across leading industries like IT, KPO, Pharma, Investment Banking, Manufacturing, Consumer electronics, EPC on the global front. Best-in-class standards, commitment to quality and a consistent record of successful placements has cultivated trusted relationships with industry’s leading clients and top-quality candidates… to the benefit of both sides of the employment equation.

Core Competencies

  • Expertise of 18 years, well proven and perfected systems, procedure, methodology, strategies and Tactics
  • Long-term association with Client designed with Trust, Transparency, Ethics and Values.
  • Strategic Consulting approach
  • Right Recruitment- 360-degree evaluation of candidates
  • Least attrition- an average tenure of an employee is 6 years
  • High succession rate

Addressing the complexities

“Our endeavour at Intelli Search is not to be the BIGGEST but to be the RIGHT & BEST … Our endeavour is to always ensure that that the incumbent is a job-fit i.e. skill-fit, organization-culture-fit, and role-fit. We are not just a recruiting or staffing company; we consider ourselves as a partner company for our clients to help them achieve their organizational goals by assisting them to recruit the Right candidate with Right Recruitment model.”

A robust Customer retention has always been an incredibly important part of Intelli Search’s sustainable growth. Intelli Search has established its niche as a leading company renowned for its expertise in executive search domain by deploying best of the industry’s recruitment methodologies and procedures to discreetly handle middle and senior management mandates, hence adding values to the growing business. Backed by Zero Litigations till date, a rooted client acquisition team and the ability to match the highest caliber of candidate screened the best permanent position; Intelli Search has been continuously innovating and improving its business model to bring efficiency.

Area of Expertise

  • Recruitment consultancy success-based fee model
  • RPO or Retainer Model – Project Based Hiring1
  • Contract staffing- Contingency Hiring- Contract to Permanent hiring
  • International search
  • Auxiliary services like Training and Management consulting

International Search Assignments

  • MNC clients headquartered in India have trusted INTELLI SEARCH with mandates for their business expansion in international locations and INTELLI SEARCH has closed key position in over 20 countries across the globe.
  • The clients trust the organization and seek advice and market date for important decisions like compensation structure, ideal cities/locations to set up their operations based on the availability of talent or conduct recruitment drives.
  • Intelli Search works on a preferred client and preferred vendor relationship and ensures its position as Top performing Vendor (more than 50 % of external hiring done by the clients is through Intelli Search).
  • The entity has assisted many clients (2 BPO/call centers, one biologics unit, 2 Fortune 500 MNCs in Bangalore) in recruiting their first team at startup phase.

Executive Search and Senior Level Mandate

Only the most trusted HR Consultancies are given mandates for leadership hiring since many times positions are confidential and very critical for the success of their Business. Intelli Search has worked on Executive search mandates with zero retainer fees and/ but on exclusivity. With a successful retention rate of 80%, the organization understands the clients Business requirement and accordingly source and qualify the Best Fit candidate. Being in the industry for over 18 years, Intelli Search’s network with the professionals across various industries has helped the organization to the confidential reference check of candidates Leadership style and past performance.

Dynamic Leadership

Pamesh Chandra Singh

Founder & Principal Consultant

Pamesh holds a Civil Engineering degree & has completed his Masters in Construction Management from NICMAR, Pune. He is a voracious reader and has a panel of advisor, (subject matter experts) in which some of them are Industry stalwart.

A seasoned expertise having more than 2 decades of experience, Mr Singh has played an instrumental role in completing numerous Executive Search mandates for the Leadership position and has been trusted by many corporations to advise them in making the Right Hiring decision. Prior to joining the Entrepreneurial ecosystem, Mr Singh worked for UB Engineering Ltd. and Gammon India Ltd as a Project Engineer for various Oil and gas and power projects. But the entrepreneurial spirit drove him to set up his own Recruitment Company with the vision contributing to the growth of clients in multiples sectors by helping them recruitment the best-fit talent and today the vision is known as Intelli Search.

He strongly believes that honesty is the best policy. Taking it as a primary responsibility, Mr. Singh ensures that his employees are progressing in their careers and in their lives. And that’s what differentiates him from a routine boss.

Moving towards a bright future

Headquartered at Bangalore, the firm has expanded its presence across the global horizon via its associates in UAE & Japan. Intelli Search has been successfully chartering its organization as a fully organic company. Over these years, the organization’s voyage has been adorned by clients’ appreciation backed by high retention rate. For its future expansion, Intelli Search has set an unclouded roadmap, fixated on its fast expansion and to create innovative and cost-effective recruitment models. Strongly located, the firm is looking ahead to add value to its offerings for improvising margins.  The organization will focus more on contract staffing- the future of staffing

  • Refining of the online and offline recruitment support model, RPO Model
  • Exploring international markets and setting up operations in Japan
  • Setting up delivery centers in Tier II cities

Intelli Search is applying constant efforts to align itself with the dynamic HR Industry by adopting new approaches. And that’s just the tip of the iceberg for an organization which is on a mission to restructure the HR Industry with its allocated resources and a skilled workforce.

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