The CEO Magazine
A monthly magazine for business leaders and decision makers
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Take Your CX Strategy to the Next Level at the CX Summit 2019

Take Your CX Strategy to the Next Level at the CX Summit 2019 Friday, November 08, 2019 — Mumbai, India 4th Annual CX Summit 2019 Overview At the 4th Annual CX Summit 2019, we invite you to witness, discuss, debate, benchmark & expand your network to get the latest CX trends, tools & technologies with experts as well as executives from top companies at one of the most focused customer experience conferences in India. The insights you gain at this conference will enable you and your employees to act even faster,…

Benefits of E-commerce Chatbots

Benefits of E-commerce Chatbots Since the introduction of AI (Artificial Intelligence) the world has changed a lot. One of the important products of artificial intelligence is chatbot which is especially used in e-commerce portals to personalize customer’s shopping experience. Chatbots are changing the way brands used to engage with their customers be it helping them to choose the right product or giving them personalised assistance. A report has shown that e-commerce portals using chatbots has better customer experience…

5 Successful E-commerce Chatbots to In Action 

5 Successful E-commerce Chatbots to In Action  Argomall Argomall is a Philippines’ ecommerce giant that sells consumer goods. Their chatbot allows the customers to know all the key details of Argomall like details of delivery. A customer can also ask questions and have a conversation with the support agent of Argomall. Purpose of this chatbot For smooth-running of the sale process Allowing buyers to chat with the agent during the sales process, this improves the customer support experience. One key…