Hitachi Systems Micro Clinic Strengthens its Capabilities for Digital Automation to Manage the Digital Disruption

Business Wire India

Mr. Masahiro Kitano, President and CEO, Hitachi System Micro Clinic
Mr. Masahiro Kitano, President and CEO, Hitachi System Micro Clinic

Hitachi Systems Micro Clinic Pvt. Ltd. (“Hitachi Systems Micro Clinic”) – one of India’s leading System Integrator and a specialist in managing end-to-end IT infrastructure solutions and services – today announced the launch of an automated service delivery platform Hawkeye 3.0, which aims at enabling organizations to increase productivity and efficiency. The automated service delivery platform helps in simplifying IT service management through automation and empowers organizations to swiftly respond to customer needs and market changes. Through this offering, Hitachi Systems Micro Clinic has created an ecosystem that leverages the latest breakthroughs in artificial intelligence and machine learning to proactively manage IT systems and offer fully integrated solutions to customers.
Speaking at the launch, Tarun Seth, Managing Director – Hitachi Systems Micro Clinic, said: “The exponential growth of technology advancement requires organizations to embrace digital transformation to become more efficient and sustain their competitive edge. A key aspect of this digital transformation will be maturing IT service delivery methods and increasing use of automation of service delivery. The launch of automated service delivery is in-line with Hitachi’s vision to develop world class, robust and secure service delivery products and solutions based in India. We are confident that automation in service delivery will emerge as a major growth driver for the company.”
Hitachi Systems Micro Clinic is steadily emerging as a leading System Integrator in India that is preferred by CIOs because of the company’s agility, quick turnaround time and robust technical capabilities. Hitachi Systems Micro Clinic’s IT services and solutions address customers’ needs throughout the lifecycle of systems ranging from consulting to system integration, operation & maintenance. These solutions and products fuse Hitachi’s extensive expertise in a diverse range of business fields that leverage advanced information technology.
“The comprehensive business intelligence technologies will help audit customers’ IT infrastructure, prevent IT system failures and even interact with customers on a real-time basis and resolve issues. We believe that with the launch of automated service delivery platform, Hitachi Systems Micro Clinic is uniquely positioned to capitalize on ubiquitous automation of service delivery,” said Rajan Bhandari, COO – Hitachi Systems Micro Clinic.
The Company supports the longstanding India-Japan partnership. It believes the new wave of digital transformation will generate tremendous value for customers, improve existing services, accelerate development and create new areas of growth. The Company’s portfolio of solutions has been carefully designed to digitally empower government, citizens as well as large and small organizations. This will be achieved by enabling these stakeholders to build, innovate and transform – while witnessing the real business impact and experiencing results faster.
Recently, Hitachi Systems Micro Clinic established a Global Operations Centre in Gurugram to provide offshore IT operations support to companies worldwide. Furthermore, it has announced a global standard 24×7 NOC (network operations center) to assist clients’ business process automation agenda and offer a dedicated team to drive end-to-end development operations. The service is available on hourly, monthly or contract-basis flexible hiring models. About Hitachi Systems Micro Clinic Pvt. Ltd.

Hitachi Systems Micro Clinic is an IT services company established in New Delhi in 1991; it became a group company of Hitachi Systems, Ltd. in 2014. The Company is uniquely positioned as a cable-to-cloud service provider and an end-to-end IT services and solutions provider that helps businesses meet today’s challenging and complex IT requirements. This is done via efficient and robust solutions and services in end-user computing, server storage and backup, virtualization, networking, security, application services and cloud services. Comprising a well-experienced workforce of around 2000+ employees, the Company has 20+ offices and 180 service centres throughout the country.

The Company delivers innovative technology solutions to enable enterprises and governments to realign and integrate IT processes to be more responsive to customers’ needs. Backed by experience, Hitachi Systems Micro Clinic solves complex problems for clients with their expertise in Digital, Cloud, Infrastructure Management, Security and Managed Services. The robust and efficient solutions help customers transform to optimize technology requirements as per their business strategy.
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About Hitachi Systems, Ltd.

Hitachi Systems is a leading IT service provider specializing in developing and implementing business systems for customers of diverse sectors and sizes. The Company also operates, monitors and maintains those systems by using a multi-tiered service infrastructure comprising data centres, network and security operations centres, contact centres, and a nationwide network of around 300 service sites. Hitachi Systems assists customers with their digital transformation needs and works with them in creating new value by delivering unique services that leverage its diverse human capital and advanced IT solutions. It strives to become a global service company that earns the complete trust of customers.
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*Company and product names included in this information are the trademarks and registered trademarks of each company.

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