MSewa Software Solutions (MSS): Fuelling and inspiring its workforce to cultivate its business financially and socially


MSewa Software Solutions (MSS): Fuelling and inspiring its workforce to cultivate its business financially and socially

What makes an organization a great place to work for? The recipe for a perfect workplace is a blend of addressing the needs of employees and investing more in them by fuelling their growth and inspiring to bring out the best of them. However, creating a one workplace culture from the myriad of local cultures every employee brings turns into a catastrophic situation. So how to get on the same page? Pankaj Kumar, a technocrat and the CEO of MSewa Software delivers a perfect reply. “At MSS, top management is easily approachable as we have no hierarchy. We understand each member’s need for personal space and commitment to other life factors. Our work environment feels like home only with complete madness. Home only. The day starts with a cup of ginger tea blended with discussions and talks with our team members, along with a lot of laughter. Once that gets over, we then get back to our respective work or order for another cup of ginger tea, this time a little stronger. The morning discussions are usually very robust and provide us with energy to get us going all day.”

Revolutionizing Digital Payment Space

Pankaj is an MBA graduate from James Cook University Australia. 2011, he conceptualized and incorporated his first digital payment venture in Singapore which currently is a part of a Global Money Remittance company listed in Toronto Exchange. With sands of time, his interest in financial services solution inspired him to develop digital wallets for multiple countries and creating an ecosystem for financial institutions. He took the challenge and incorporated his second venture in India under the brand name MSewa Software Solutions which is known as MSS Payments. Fostered by his leadership and techno-expertise, MSewa has positioned itself firmly among the heart of digital India which is surfing on quick and bold steps to move from a cash-admired country to a cashless economy.  Revolutionizing the banking and finance industry in a stint of four years since its inception, the organization has emerged as an established international financial services technology player renowned for creating a business network by connecting its clients with stakeholders and beneficiaries through a single platform to carry out smooth transactions. With its bedrock laid on the soil of customer gratification and business elevation, MSS enables convergence of compliant domestic and cross-border payments, peer-to-peer, business-to-customer, business-to-business, merchant payments, shopping and other such transactions for industry leaders like Vijaya Bank, Centrum Finance, Paul Merchants & many others through a single platform.

From being recognized with Best Initiative in Mobile Payment 2015, Top 100 Red Herring Asia 2015 to getting shortlisted in NASSCOM emerge – 50 and getting crowned as the Top 10 Payment Provider By CIO & Top 100 Red Herring Asia 2017, the organization’s mettle has been acknowledged by some of the world’s best brands and industry leaders.

Fortune smiled on the organization as early as the first year of its conceptualization, with the right catch and today the firm enjoys more than 10 million registered users and 250,000+ merchants across the Indian geography. While attributing the achievements to the team’s hard work and commitment, the management proudly boasts MSS’ towering corporate performance. The team has meticulously worked to understand and adjust in line with the vision of the organization. To know the secret sauce behind the happy faces, The CEO Magazine had a conversation with Pankaj over a host of issues about what makes MSS a happy work paradise.

Here are the edited excerpts…

What does it take for someone to be successful here?

The two I’s: Intention and Innovation. In start-ups, all you need is an intention to succeed which comes from the very obvious innovative ideas, considering the highly demanding society.

What kinds of employee achievements are recognized by the company?

Even the slightest achievement an employee gains or has been earned, hence, it is valued in my company. Doubling the figures is not what I look for. That is not achievement. Rather, how much the employees have developed on the personal front from the time he stepped into my company, that’s the real progress.

How does the organization support its employees’ professional development and career growth?

We have something called “In or Out” Policy. The management sits with each individual and set a target agreed on mutually. If the team member completes the target within the stipulated time period, he is in. Failure to achieve the target will result in his termination. This policy forces individuals to learn, grow, develop and climb the success ladder. We also encourage our employees to pursue their passion, be it music or drama or some other form of art.

How would you characterize the company’s overall management style?

The style the management prefers to adopt is debative and explorative in nature. We don’t believe in pushing our ideas into their brains and expecting everyone to follow. Rather, we discuss with our team, have debates and try to explore new ideas and then jump to a mutual consent.

How does your company respond to and overcome failures?

Failure makes us even stronger. We wear the attitude “At least we tried” and walk with heads held high. When our team members fail, we give them even greater opportunity for them to combat the fear of failure. Then they learn with even more sincerity and commitment.

How are employees recognized for their efforts?

The formula is simple. It directly depends on how much the individual has had personal growth. No growth means no efforts taken. Apart from half yearly and yearly analysis, we believe in the policy of immediate feedback. We appreciate and honor their good work the moment it is delivered.

Does the company host social outings or events for employees?

This is a major part of MSS. We host various recreational activities every quarter. Recently we had a full day program at Play Arena which included plenty of games and activities. Apart from this, we organize small gathering every second Saturday celebrating birthdays of the month.

What personality traits do you look for in your ideal team members?

Cheerful, Humorous and Confident! You have to be happy from within, only then will you be able to work. Confidence is yet another factor which brings out many positive traits from within you.

Do the company’s different departments ever collaborate with one another? What kinds of people seem to succeed in this company/department?

Rather I would say, do members of different department ever sit separately. We are a small team of 50+ (and growing). We have made a point of not assigning a specific place to members. Members come, sit where ever they want, change their places the next day. This helps break the barrier. And this has helped team members mingle with each other. We have enough scope for members to climb the success ladder. You have to figure out the right option and take the opportunity as it comes your way.

What’s next?

We are eyeing to become the first Global Digital Payment Provider. Currently, we are serving 7 countries with our platform and we would like to cover at least 20 countries in next 5 years.


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