APPLYING DIGITAL TRANSFORMATION TO CREATE SUPPLY & SERVICE VALUE CHAINS OF THE FUTURE

Digitalization is influencing every aspect of business today, with the aim of fulfilling consumer needs. Customers are no longer simply buying a product or service, but are looking for a fulfilling experience, making it imperative for businesses to gain understanding of their preferences, to create personalized experiences.

Organizations are making changes in their business models, harnessing the power of Digital comprising advancing technologies such as Internet of Things (IoT), Machine Learning (ML), cloud, mobility, robotics, and big data analytics. Businesses are on the lookout for a Digital Transformation solution provider that possesses the ability to drive real business outcomes and not just an implementer of technology. Fitting the bill is NLB Services, which holds a leadership position in this domain with strong focus on supply chain and customer value- chain optimization.

"Our unique framework and expertise transforms the end-to-end digital presence and experience of our customers. Our deep understanding of the supply chain and Services value-chain enables us to streamline the data and technology, which ultimately forms the backbone of our customers' digital strategy," explains Amit Gautam, Chief Solutions Officer at NLB.

BRINGING DIGITAL TO LIFE

The five solution studios at NLB collectively drive better Customer Experience that further translates into higher revenue and margin. NLB delivers business value, creating future ready enterprises.
The first is the Digital Infrastructure Studio that acts as the foundation of a solid technology base comprising Cloud, Internet of Things, and API/Micro-Services and so on.

The power of the cloud forming the backbone powers sophisticated analytics, Blockchain and other such technologies, enabling enterprises deliver personalized intelligent experiences to customers. Across almost all industries, the cloud has moved from being a competitive advantage to competitive parity. Enterprises can increasingly consume IT without the constraints of having to build and maintain its underlying infrastructure.Our customized programs help kick-start the IoT journey and cater to unique needs of connecting users, products or infrastructure, resulting in accelerated time-to-market and cost savings. An integral part of this studio is also the Digital Security Services that is leveraged to assure the elimination of any threats and potential exploits.

Considering the various vulnerabilities and threats encountered in this ecosystem, the company's Digital Security Services offering has been designed and developed as an AI & ML based End Point and Network threat monitoring platform in real-time. Unlike regular limit and trend-based monitoring, AI-based monitoring detects unsupervised anomalies and works as a proactive advisor to the Security team.

UNLEASH – THE TRUE POTENTIAL OF DATA

Translating the burgeoning influx of data into meaningful, actionable business insights driving decision-making is the key to building intelligent enterprises of tomorrow. The Data & Analytics Studio at NLB enables building a more reliable data foundation using our Data Governance offerings. "While the end goal is to deliver business value by finding relevant signals in the data, the most critical component is to create a robust data pipeline so that you can build trust in your data. Without proper data governance, analytics shall not be reliable," adds Amit.

Once this is achieved, NLB leverages its analytical studio to apply Machine Learning, Artificial Intelligence and other mathematical modelling techniques to deliver actionable business insights.
Today, we see an exponential increase in social footprint and interconnectedness creating explosive volumes of data. In order to extract valuable nuggets of insights from such networks we have expanded the analytics discourse from pure statistical modelling to machine learning, ensemble modelling, graphical models, and deep learning

As part of NLB's Product Strategy, The Data & Analytics studio includes CAIA — NLB's Conversational AI Assistant product that leverages Natural Language Processing (NLP) to assist businesses in finding the required real-time information via chat or voice. This tool significantly enhances business's ability to be self-service and derive maximum value out of their data.

ENSURING CUSTOMER-CENTRIC

Better Customer Experience (CX) is going to be the single biggest driver for the existence and evolution of a business. CX is not only about creating better designed Apps, but also in ensuring a seamless experience for customers in every way they interact with one's brand.
NLB's Digital Applications Studio aims to optimize every aspect of an organization's business to become a CX-first company. This includes App Development as well as a UI/UX layer. This comes in handy when one has found information in the data, and one needs to create a viable platform to render this information to one's customers and their customers.

The fourth is our Digital Experience Studio: where we are focused on creating the right mind share with existing and potential customers by providing the right information on the brand at the right time via the right channel. And finally we have the Process Studio, where NLB delivers business value by process analysis, execution excellence and cost optimization.

"We do not start our journey with technology. We begin with an industry-specific understanding of the supply chain/value chain and then drill down to data, deliberating over how to best use the data across the value chain, and the technologies best suited in that particular scenario. It's the business value that we are focused on" informs Amit.

With market presence across 12 global locations, NLB has catered to a large base of renowned businesses from different industries such as Telecom & Technology, Logistics & Transportation, Manufacturing, Banking & Financial Services, Healthcare & Life Sciences, and Retail & Consumer Packaged Goods (CPG), delivering significant results in their supply and service value-chain optimization.

"Our ability to understand the context of our clients, accelerate value realization by applying our digital and process expertise has helped us create significant mindshare. We are always looking to apply what technology has to offer to solve a business problem." says Sachin Alug, Founder and CEO of NLB Services. 

GEARING UP FOR THE FUTURE

As the company continues to remain ahead of the curve, Sachin predicts IoT and Blockchain as two key technologies that will create significant opportunity and value for several industries. He believes it is essential for the logistics and transportation sector to have real-time traceability on the load and fleet to drive better pricing, customer experience, and network optimization which is where IoT solutions can be of great significance.

Also, Vertical Supply Chain traceability is crucial for industries like Food & Beverage (F & B) as well as process-intensive industries, wherein Blockchain can drive significant benefit to have end-to-end traceability of components and ingredients in a much more reliable fashion. NLB already has an IoT platform, and is currently experimenting with Blockchain solutions for some of its clients.