8 Industries Most Affected by AI Technology

There is nothing that technology won't influence and eventually transform beyond recognition. Some changes occur suddenly, while others happen incrementally and people have the time to adjust. Artificial Intelligence is one of the most exciting topics of conversation among a broad spectrum of fields.

Every industry is impacted by the advancements of technology and the wheels are set in motion for irreversible changes. Following are the industries which are going to impact majorly because of technological disruption.

1. Agriculture

Robotics to crop and soil monitoring are some popular Ai technologies in the agriculture industry. Agriculture majors are developing autonomous robots programmed to handle routine agricultural tasks such as crop harvesting at a higher volume than human labours.

AI is deployed in crop and soil monitoring deploying computer vision and deep learning algorithms to process data captured by drones and/or software-based technology to monitor crop and soil health. Predictive Analytics-driven by machine learning models is being developed to track and predict the impact on crop yield faced by erratic weather changes.

2. Technical Support

One industry which is adopting the AI technology is the service industry as they are integrating voice assistant chatbots which is powered by AI. I-powered voice assistants are answering uncomplicated queries routed to the service helpdesk, like answering about working hours, or determining when an engineer is due to arrive.

An AI-powered bot has a lot of potential for companies to connect voice assistants to enterprise software which several capabilities such as to automatically offer appointment slots, scheduling optimization engines and self-service diagnostics.

3. IT service management

AI technology when put into utilization by corporate and government networks will be a dominant feature of IT service management (ITSM) in the future.

It will cause a disrupting change in ITSM offerings in three key areas of Point of Entry (incident/request creation), automate backend processes and knowledge management.

AI will impact the IT Service Management Industry in the years to come predominantly due to the resolution of recurring losses, improved organization & optimization, self-service for low tier incidents and quick information like meeting schedules through assistants.

4. Call Centres

 Call centres are witnessing a revolutionary change in the industry with the development of bots and automated messaging, which is often thought to be one of the industries which will soon go extinct because of AI. Call centres are an important link between businesses and customers for customer service and product offerings.

AI software has been developed to listen and analyze the customer's behaviour to enhance their experiences. Automated calls driven by bots and chatbots may lead to an increase in customer's loyalty in the future and they may even be programmed to smooth the situation if the customer gets upset.

5. Energy and Mining

AI can be deployed into smart electric grids to make them more efficient in delivering energy, and to predict when batteries and other equipment will fail. With the implementation of AI, extracting energy will be much easier and economical.

Major business leaders are already looking forward to optimize the electric flows and consumption with AI. In one of the reports, it shows that the advancement of AI in the energy and mining industry will save approx $200 billion worldwide.

6. Healthcare

In the healthcare industry, there are infinite possibilities of AI technology. Chatbots can help patients in assisting in their health diagnosis and prescribing medicines. Currently, the healthcare industry is using AI to predict diseases, to automate diagnostic tests, identify high-risk patient groups and to increase speed and accuracy of treatment.

The development of AI will keep on benefiting the industry in predictive care, DNA analysis and improve drug formulations which will positively enhance the health of humans.

7. Retail

AI-Powered chatbots are assisting retailers to increase the amount of data they can collect about the customer. This is giving them an edge over those who have not yet adopted AI technology. Chatbots collect immense data through digital requests from shopping users who use technology to navigate websites and to make purchases.

In the coming future, chatbots will improve conversation capabilities by analyzing the behaviour and reactions of the customers. This will empower retailers to offer personalized customer experiences to enhance customer relationship in the near future.

8. Transport

The transportation domain uses AI in mission-critical tasks which include autonomous self-driving buses carrying passengers in Finland, Singapore and China, autonomous trucks in San Francisco and railway cargo transportation.

There is a huge potential in the transport industry due to the major challenges like reliability, environmental pollution, safety, capacity problems and energy emissions.