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With innovation, efficiency and execution, Fourth Dimension gives unique identity to businesses

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With innovation, efficiency and execution,

Fourth Dimension gives unique identity to businesses

The concept of ‘Customer-centricity’ doesn’t just wrap proffering a great product or service. The term encompasses providing an admirable experience from the point of time when the sales process is initiated and continues through the after sales support. It’s an intention that forms a significant part of an organization’s philosophy and makes its way in the making of organizational policies that put customer first, and at the core of business. The capability of an organization to meet customers’ needs and expectations in true sense of terms depends on the extent to which ‘customer-centricity’ is embedded within its culture. In such competitively distorted environments, customer centricity is nothing but a strategy on papers delivered through lip-service and is used for marketing. Many organizations being misled focus more on delivering what is generally deemed as ‘best of the class’ service instead of giving what customers actually want. However, few organizations, having realized this gap have been able to deliver utmost customer satisfaction through excellent services and have initiated a new wave of evolution in customer service.

Fourth Dimension Solutions Limited is a renowned name in global IT services and solutions space and saves a mention especially when it comes to customer-centric organizations offering outstanding services to facilitate businesses, customers, employees and the society as a whole to grow. The company is favorably positioned as a global leader in information technology (IT) infrastructure, Technical Support Services and Operations Outsourcing and majorly partners with government and public sector institutions to provide sustainable IT strategies at competitive costs. It has a Pan-India presence with footprints across the globe. The company’s commitment to quality; its robust processes and delivery excellence are validated by CMMI-DEV V.1.3, Maturity Level 5 certification. Besides, the company has obtained several certifications including ISO/IEC 20000-1:2011, ISO 14001:2015, ISO 27001:2013 & ISO 9001:2015 that vouch for its prospering as a performance driven organization.

A home to more than two thousand skilled, qualified and dedicated professionals deployed across its branches in India, Fourth Dimension has been listed as one of the best SMB IT companies in India as per the recent surveys and reports. Recently, Fortune India Magazine ranked the firm on 66th position in ‘THE NEXT 500 India’s Top midsize Companies’ and placed it at number one position in the list of Infotech Segment Companies. Fourth Dimension shines as a ‘Mover and Shaker’ for its extraordinary financial performance that speaks of its being cash- rich company with maximized shareholder returns. The firm has also been acknowledged with ‘India Industry Trendsetter’ Award by the Power brand Global London International forum of Equality at the KIA OVAL, UK on May, 2017.

Fourth Dimension’s holistic service portfolio envelops exclusive service offerings in project & program management, internet & web marketing, professional services, telecom and mobility. The enterprise offerings deal with computer infrastructure solutions involving the supply & installation of IT assets in application delivery, network & data security, surveillance & a suite of data storage, commercial off-the-shelf software & hardware and back-up solutions. All these services are supplied with printing solutions and document management services. Geared up for providing the best value and highest contentment to its clients, the company offers a range of comprehensive and personalized services for technical support and has obtained a strong foothold in the market enabling large and medium enterprises, Government organizations and institutes to lessen their total cost of ownership.

A multitude of prestigious government and corporate organizations have entrusted the company with their critical projects. Giants such as Indian Army, Reliance Industries Limited, Bharat Sanchar Nigam Limited, Unique Identification Authority of India, Air India, Ricoh India Limited, Indira Gandhi National Centre for Arts, Telecommunications Consultants India Limited, Life Insurance Corporation of India Limited, Acer, Adobe, Fujitsu, Intel, Symantec, Samsung, CISCO, Microsoft and many more secure spots in its rich clientele. With a proven track record of success, the company guarantees a successful delivery of projects in a stipulated time and a cost effective way keeping a strong focus on developing of an absolute strategy that is assured to benefit clients with high quality results and best value.

The foundation of Fourth Dimension was laid in 2011 by a group of experts from IT, Marketing and Administration on a well planned strategy influenced by customer-centric approach; a strategy that would gradually carve out the path for molding the organization as a leader in IT Infrastructure and Operation Outsourcing Service & System Integration. Initially established as a private entity, Fourth Dimension channeled its services into diversified verticals of IT and ITES industry. The Company was transformed into a Public Limited Company on May 25, 2015 and by 22 January 2016 the shares of the Company were listed on SME Platform of National Stock Exchange of India i.e., NSE- EMERGE. Further, the company spread out its wings of operation with an acquisition of two companies Thumbspeed Software Solutions Private Limited (now known as Thumbspeed Tech Solutions Private Limited) and Enpocket Services (India) Private Limited (Now known as Enpocket IT Services Private Limited as wholly owned subsidiary. Thriving on success, the company decided to expand its global footprint a year ago and established the overseas subsidiary companies in Singapore and United Arab Emirates.

Success Mantra

Under a sound and strategic leadership coupled with ample managerial and financial resources, Fourth Dimension is poised to reach new milestones and empower more clients. The company has been leading with a unique advantage of being able to provide enhanced satisfaction to customers through an innovative approach towards delivery of excellent service. Operating in key industry such as Public Services/Government & Defence (Including Energy & Utility & Healthcare & Life Sciences), BFSI, Education & Research, Security, Telecom/ Communication, Infrastructure & Managed Services, Manufacturing & Engineering Services, Enterprise, Retail, Travel & Transport etc, the company has gained trust of industry biggies. In a chat with The CEO Magazine, Mr. Amalendu Mukherjee – Managing Director, Fourth Dimension Solutions Limited speaks about the company’s USP, “We believe in delivering quality within the best possible time considering the cost factors. For us process is about a structure and working within the structure to provide decisive, effective and quality work. We strictly adhere to our processes and are well aware of their true worth. We aspire to “Exceed Expectations” through our innovative solutions, superior customer service and desire to be the best service provider to our customers and their industry.”

Road Ahead

Speaking of the company’s roadmap towards achieving growth and climbing up the success ladder, Mr. Mukherjee apprises us, “This is one of the fastest growing sectors in the country and several initiatives from the government has further emboldened its growth prospects for this industry while ensuring a bright future for it. Fourth Dimension is focused towards reshaping portfolios to address changing market dynamics and achieving the strategic objectives. To make our overseas presence more impactful we will continue to enhance our investments in order to achieve a market leading position. Also, plans for strengthening infrastructure, improving operational excellence, implementing best practices, and enhancing network productivity are on the plate. In line with our with our vision and forte, we will continue to deliver value to our clients; keep contributing towards the drive of the nation; give career & growth opportunities to our employees and grow profitability ultimately leading to maximization of shareholder value & return.”

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