ICAN BPO: A Trusted Name in the sphere of SME BPO

ICAN BPO: A Trusted Name in the sphere of SME BPO

Growth of SMEs plays a critical role in boosting sagging economy. However, their evolvement is hindered by myriad of challenges faced by them which majorly include expansion of client base and product portfolio; handling accounts and finance; and employing best IT practices to ensure sustainability and competitive edge. To promote their growth, there is a dire need of assistance providers who can offer specialized guidance for enabling best outcomes through the use of limited resources and help such businesses steer their way to success.

With an aspiration to cater to critical needs of SMEs with specialized solutions, Jagdish Iyer, Nitin Chacko and Vinod Rao decided to build ICAN BPO. Their profound knowledge and experience rooted in the SME segment sparked a realization in themabout the existing gap. Their enterprise was later on joined by Adarsh Shetty and the firm got established in 2009. A 360 degree solutions provider, ICAN typically endeavors to act as a pillar of growth to its clients throughout their journey of customer acquisition, engagement and retention. The firm not only specializes in enhancing revenue generation for its clients but also sits on extraordinary competence in driving large amounts of internet and mobile based traffic. Such a prowess coupled with global call center network spread over Asia, Latin America and North America have enabled the firm position itself strongly as a leading provider of integrated marketing solutions.

ICAN has its Headquarters in Thane, India. It operates from its office in New Jersey; delivery centers in Philadelphia; and from partner sites in Florida, Mumbai, India, Philippines, Belize, Jamaica, El Salvador, Ukraine and Romania. The firm houses over four hundred professionally qualified and certified employees deployed across its units committed to devote their most sincere efforts towards the realization of organizational goal. Running as bootstrap business ever since it was found, the company has been able to achieve growth at an astounding CAGR of more than hundred percent and has witnessed continual increase in demand for its services across diversified industry verticals. In a chat with The CEO Magazine, Mr. Nitin Chacko, Managing Director and SBU Head shares, “About 3 years ago the ICAN team made a strategic decision to grow its business via partnerships and contracts with trusted vendors. That has been a great success with over 400 outsourced positions (managed by ICAN) active today across the company’s strategic partners.”

Service Portfolio

ICAN’s rich portfolio envelops service offerings in Customer Acquisition, Engagement and Retention, Finance & Accounting Practice, Consumer Lending Practice and Technology Consulting Practice. These offerings are classified as ICARE (Customer Acquisition Engagement Retention), IFAP (Financing & Accounting Practice), IFIN (Consumer Lending Practice), and I Apps Solutions for Technology Consulting Practice. Let’s have a brief look into what every category offers:


  • A comprehensive suite of services encompassing the entire Customer Relationship Management (CRM) lifecycle in both the B2C and in the B2B spaces
  • A large pool of highly trained and experienced resources across geographies capable of communicating with prospects and customers regardless of technology/IP/telecom platforms
  • 24×7 support across channels including telephony, chat/IM and email
  • Extensive reachout to customers and encouraging product and/or service usage to reduce customer attrition and increase customer acquisition
  • Unique measurement tools for clear visibility into ROI


  • Bouquet of XBRL/Edgar/Typesetting solutions for all your filing needs in conformation with SEC guidelines
  • Services for all Bookkeeping, Accounting needs
  • Aids for creating books from scratch
  • Regular Updation and maintenance


  • Soup to nuts small ticket lending solution spanning from loan generation/origination to underwriting to disbursal to customer service to collections
  • Delivery of services as an entire bouquet or as highly customized and flexible commercial models

I Apps Solutions

  • Profound expertise spanning across technology platforms and devices
  • Turn Key Solutions that ensure success to clients
  • A variety of proprietary transactional platforms including Custom designed CRM platforms for Loyalty Programs, Proprietary Electronic Payment Processing Platforms and IDAMS – The ICAN Digital Asset Management Suite of tools

Success Mantra

There are several factors that individualize ICAN and enables it stand tall among the rest. Empowered with an eye seizing 110 man years of experience in all aspects of business process outsourcing, ICAN is established with the mission of enabling sustainable growth for SMEs. The firm believes in working as an integrated partner to startups and serves them on profit share model. Speaking about the key differentiators, Mr. Jagdish Iyer, President and CEO, ICAN Solutions Inc says, “ICAN’s team leverages its deep expertise rooted in its experience gathered from retail sector in United States to assist businesses achieve prominence on the Web through Pay Per Click (PPC) on leading search engines like Google, Yahoo etc. Our exclusive portfolio acts as a one stop solution for all call center requirements including and not limited to backend finance and accounting but also payroll and tax management.We bring in transaction and credit card processing expertise and can help assist in acquiring merchant solution at favorable rates and discounts.We provide customer support desk on per instance billing than typical per seat or per hour rates. On the top of that, we offer Management level interaction as a part of our service to fast track things towards betterment. ICAN’s span of businesses reflects this unique mix of differentiators. The businesses that the company owns, serves or partners in, vary from Consumer and Small Business Financing to Auto and Health Insurance Sales to Loyalty and Clubs Marketing to a full service tech support B2B and Health Care Business.”

Awards & Recognitions

  • Emerging Company of the Year by Silicon India in 2014
  • ‘Best places to work 2015’ by Silicon India
  • ‘BPO Consultants 2015’ by Consultants Overview
  • ‘Entrepreneur of the year 2015’ by Silicon India
  • ‘Most Talented Leader Outsourcing 2015 – 16’ in Asia Outsourcing Congress
  • ‘Entrepreneur of the year 2016’ by Insight Success
  • ‘Company of the year 2016’ by The CEO Magazine

Road Ahead

Having traversed the journey of success for eight years now, the firm has obtained a firm footing in the global market as a brand of choice for SMEs. The firm now aims to strengthen its foothold in SME landscape of Healthcare and BFSI sectors and has been endeavoring persistently to expand its client and product portfolio. With India leading as a startup nation, ICAN is doing all the groundwork to expand its footprints in India as it continues to see an increasing demand for its services.

Founders’ Story

Jagdish Iyer

President & CEO, ICAN Solutions Inc.

An expert consultant, Jagdish’s expertise in enabling success for organization comes from his more than two decades of experience in holding key positions across leading brands in several industries including banking & IT sector. A BE (Hons) from BITSPilani, Jagdish also holds a PGDM from IIM, Kolkata. Initially, he served as an investment banker in India and later worked for Reuters PLC in the Asia Pacific region. The entrepreneurial spirit in him encouraged him to co-found Adventity, a full service BPO/KPO company that has now become a part of the Sutherland Global Services.

Nitin Chacko

SBU Head & Managing Director, ICAN BPO Pvt. Ltd.

Apart from having a successful track record in setting up and managing large scale ITES operations, Nitin has an extensive experience in sales, pre-sales, IT project/program management, vendor and partner evaluations across domains and large scale roll outs of BPO/KPO solutions. He possesses deep domain knowledge in managing all aspects of call center operations; which stems from his nearly one and a half decade of experience in running a broad spectrum of operations for many fortune 500 clients including Microsoft, DELL, AOL, CISCO, North Fork Bank.

Vinod Rao

Sr. Vice President – Operations and Quality, ICAN BPO Pvt. Ltd.

One of the Co-founders, Vinod Rao takes care of the company’s day to day Operations, Quality, and Client Relationship. He possesses more than 13 years of operational management experience in the ITES industry. Prior to joining ICAN, Vinod spent six years with Adventity BPO, where he held key operational management positions.

Adarsh Shetty

Sr. Vice President – Business Development, ICAN BPO Pvt. Ltd.

Adarsh Shetty has been a part of ICAN’s journey since its establishment. An MBA from Nottingham University, Adarsh possesses more than one and a half decade of experience in the ITES and Financial industry. He spent four years at various divisions in Virgin Media- UK, holding key positions in sales & marketing, strategic planning and Training.