Due to the massive adoption of OTT applications like WhatsApp, Facebook Messenger, Hike, WeChat, Slack, etc. consumers across the globe are now used to the conversational interface. Chatbots provide the same interface and through integration with one or multiple OTT applications, can ride on its consumer base solving the problem of discovery and installation faced by the mobile application ecosystem. Global trends are pointing to Chatbots replacing the need of a mobile application. Further, the interactivity and personalization available within the Chatbot via the contemporary conversational interface makes it an ideal choice for consumer engagement and interaction across multiple business verticals.
“Surbo is an industry agnostic Chatbot generator with full hosting and MIS capabilities without any programming requirements. Surbo is a cutting edge SaaS based platform for feature rich Chatbot generation on the fly.” – Gaurav Sarien, Product Head, ValueFirst.
“Surbo architecture allows for easy integration with third party APIs like CRM, ERP & HRMS applications with no limitation on scale of interactions. Surbo is being built for future with Machine Learning and Natural Language Processing capabilities to support vernacular use cases.” – Sachin Gupta, Engineering Head, ValueFirst.
“ValueFirst is committed to expanding its cross channel communication capabilities and Chatbots created with Surbo can integrate not only with OTT applications but also within the existing interactions through SMS, email, mobile application, and websites. This will allow our enterprise customers to enhance their ROI. Further through Surbo, greater automation around customer service, conversational commerce, self-help interactions will lead to significant cost efficiencies.” – Mr. Vishwadeep Bajaj, CEO, ValueFirst.
ValueFirst has seen significant traction for Surbo created Chatbots in BFSI, eCommerce, Automobile and Retail industries during its pilot phase and now through its nationwide sales, it is looking to help CMOs and CIOs to benefit from Surbo.
Founded in 2003, ValueFirst is a B2B company connecting businesses with consumers over digital communication platforms. It has a large diversified customer base across BFSI, eCommerce, Retail and Consumer verticals along with strong relationships with telecom operators across geographies.