|Brickwork India receives the “Active Customer Engagement” award as part of “CII AWARD FOR CUSTOMER OBSESSION – 2016” from Mr. R C Chaudhury, Minister of State for Consumer Affairs, Food and Public Distribution in the inaugural edition held on 16th June|
Brickwork India has been honoured by CII with the “Active Customer Engagement” award as part of “CII AWARD FOR CUSTOMER OBSESSION -2016” in the inaugural edition held on 16th June 2017 at New Delhi. Brickwork India received this honour in the category Small and Medium business – Services sector. The award was distributed by Mr. R C Chaudhury, Minister of State for Consumer Affairs, Food and Public Distribution in the presence of Dr Shubnum Singh, Jury Member and Chief Executive, Max Institute of Health Education and Research and Mr. Bertrand Launay, COO – Microsoft India.
The Award recognises Customer Centric organisations where customer is at the centre of all that they do. The award program was based on the requirements of the “CII IQ Excellence Framework for Managing Customer Experience”. The framework was developed, primarily based on various customer focused requirements of the Baldrige Excellence Framework (Business/Non-Profit) 2015-2016. There were 7 categories in the framework, which were further elaborated through 16 Sub categories based on two broad dimensions: Process, and Results. The framework puts Customer Experience at its nucleus, emphasising the significance of delivering superior experience across the value chain and institutionalise a customer centric culture.
The applicability was assessed based on size, sector, business model, products & services offered and other relevant information including strategic advantages and challenges. A comprehensive, rigorous assessment process was designed in line with internationally practiced assessment process. The assessment process involved submitting a detailed application document as per the Model Criteria. Based on the outcome of the macro level assessment clearance, onsite assessment has been carried out to further assess the maturity of practices and performance, in line with the requirements of the framework.
Brickwork has also received a special recognition for “Leveraging digital transformation to deliver superior customer experience”.About Brickwork India
Brickwork India pioneered the concept of Remote Executive AssistanceTM in 2005. The idea was to make the benefits of outsourcing available to individuals and small to mid-sized companies, by providing simple to complex business assistance, at an affordable price. This concept found instant worldwide recognition and media attention, including the New York Times best seller ‘The World is Flat’ by Thomas Friedman and “The Four Hour Work Week” by Timothy Ferris.
Its clientele ranges from Fortune 500-companies to start-ups and entrepreneurs, spread across the world and across industries. There are three different service lines to address the wide range of business demands at different levels of assistance and capabilities- Knowledge Services, Technical Services and Admin Assistance Services.