12:46 am - Tuesday August 15, 2017

OMNI Hospitals: to deliver extraordinary healthcare in an environment of excellence, compassion, and trust

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Surya Reddy

OMNI Hospitals: to deliver extraordinary healthcare in an environment of excellence, compassion, and trust

Driven by a vision to build a comprehensive & cost-effective chain of hospitals that provides super specialty services with warmth and care, Omni Hospitals started its journey in 2010 with a 150-bed super specialty hospital in Kothapet, Hyderabad. Since its inception, the hospital has setup over 30 specialties including Cardiology, Nephrology, Orthopedics, and Ortho Oncology, General Medicine, Obstetrics and Gynecology, Pediatrics and many more. Functional for last 6 years, the Group has been successful in creating a unique identity of its own as a professional medical care provider with a strong adherence to ethics and a clear focus on bettering the health and lifestyle of the community in which it operates.

With over 7.5 Lakh of sq feet dedicated to ensuring healthcare for all, the Group has set its eyes on ensuring the best in patient care across its locations – Hyderabad (Kothapet, Nampally and Kukatpally), Vizag, Kurnool and Cuttack. The group has aggressive plans to foray into new markets, mainly concentrating on the South and East of India. The group also plans to set up a dedicated IVF Unit in keeping with its vision of ‘We Care”.

Our logo stands for our commitment to bring the best in healthcare at affordable rates. Our endeavor is to be Omni present, standing by our commitment of “we care”. The crux of the people involved come from different backgrounds with no common ground either in their specialized line of work or country they live in. Their thoughts and deep desire is integrated into a common dream of bringing international standards and practices with the highest level of work ethics and integrity in India.

The hospital is a progressive group and forward-looking in its approach to healthcare – be it patients or stakeholders. The hospital is one of the first to introduce Net Promoter Score (NPS) an online tool that addresses any issues real-time. The group has also ensured development of systems and process that ensure patient information flow to all stakeholders is done real time and instantaneously. By Adopting a proactive approach to Human Resources, makes OMNI one of the great places to work with a low attrition rate as compared to industry norms.

With state-of the art hospitals in Hyderabad (Kukatpally, Kothapet and Abids), OMNI has ensured that the twin-cities remains one of the most ‘health-safe’ zones. Each Unit has over 1.25 L sq feet dedicated to ensuring complete quality healthcare to all. The group regularly conducts free health camps across its operating areas, giving the best in medical services to the community. These free health camps are conducted to ensure that we do not let any individual go without access to proper medical care.

Every Hospital is fully manned and equipped with 24X7 DEDICATED EMERGENCY TEAM. The team is highly trained to respond to any medical emergency in the shortest possible time. The dedicated Casualty wing is managed by highly trained experts who not only are able to give the best in medical treatment, but also counsel the families with the correct medical advice.

OMNI Hospitals lays a lot of emphasis on ensuring that its philosophy of quality healthcare at affordable rates reaches the entire community. With this in mind, a large number of medical health checkup camps are conducted on a regular basis across all the Hospitals. These camps are organized to ensure that people get free health check-ups and medical advice that will help them to take preventive measures to ward off / delay the onset of deadly illnesses.

OMNI is one of the first healthcare groups to actively implement NPS – Net Promoter Score. This is a real time patient satisfaction index and ensures that however small the issue, there is always a solution. Patient care is given the utmost importance and every employee is trained to respond to patients in a positive manner. This ensures that the brand experience at any of the OMNI Hospitals always leaves a patient and their family members, glowing both, inside and out.

Says, Surya Reddy Pulagam, Chairman and Managing Director, “we don’t use the “We Care” logo lightly. For us, this is a culture, a way of life, that we have set in, be it patients, or employees, consultants, in short, all stake holders are important to us, and made to feel the same. We employee people from varied backgrounds, but at OMNI, this is home to each one of us.”

The Group is in the process of setting up Centers of Excellence in the true sense of the word and not just a marketing platform. With this in mind, they are working on the complete process which covers diagnostic, treatment and post op care, leading to research. A portion of the earnings are being set aside to enable consultants to get involved in pure research, thereby adding more long term benefits to patients than ever before.

OMNI Hospitals is the Healthcare division of INCOR which is one of the reputed builders in AP, Telangana, and projects in Chennai and Bangaluru. The Group aims to increase its presence in several cities like Bangaluru, Raipur, Mysore, Pune, Indore, Bhubaneswar. Focus on expansion currently is in the South and Eastern states of India. The Group aims to touch 2000 beds by end of 2018 and live up to its philosophy of ‘affordable healthcare for everyone’.

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